When booking your holiday directly with BigLion Safaris, a 50% of the total amount is required by the time of your booking in order to facilitate all the ground bookings. The remaining balance should be paid 2-3weeks prior to your safari date. The accepted method of payment is only wire transfers. After confirming your safari with us, please email us back which confirms that you have chosen us to handle your safari/holiday.Gorilla trekking requires a minimum of 4months advance booking. Children under 12 are not allowed to track chimpanzee and children under 15 are not allowed to trek the gorillas.
Having paid the deposit, it confirms that you are willing to utilize travel arrangements and accommodation which we reserve on your behalf. If you consider canceling the holiday, please write to us and all cancellations are subject to a certain charge based on the estimated losses and calculated as follows:
Full refund will be provided if cancellation occurs in writing 60 days prior to commencement of a safari. Refund on all pre-paid money will be based on cancellation fees levied by hotels and lodges. There is a 50% charge on cancellation within 14-35days, 75% charge within 2 – 14 days, 100% charge within 48 hours. No refund will be given for Gorilla and Chimpanzee permits as this is a direct policy from the Issuing authority, Uganda Wildlife Authority.
ALTERATION OF TOUR
The right is reserved to alter any route or arrangement, to cancel the operation of any scheduled tour should the conditions necessitate. The right is also reserved to decline, accept or retain any member of a tour at any time. Should you fail to join a tour, join it after departure or leave prior to completion, no tour fare refund can be made.
TRANSFER OF BOOKING
Please note that if you just postpone your holiday to a definate future date, you will not incur any cancellation charges. Gorilla and Chimpanzee permits are not transferable. This will only apply to transferable charges for example, park entry fees, and other activities which we have in control.
MODE OF PAYMENT
All prices are quoted in US Dollars. The accepted method of payment is by wire transfers or cash before the safari begins. We do not accept travelers’ checks because the clearance to our bank takes much longer. However, clients can travel with TCs (since traveling with large amounts of money is not advisable) and go to a local bank to exchange them for cash. The preferred mode of payment to confirm a safari is through a Telegraphic Transfer (to Big Lion Safaris bank account) which are subject to bank charges at the prevailing rate. In the case of walk in clients, local currency will be accepted at the current dollar-buying rate
Mode for transport utilized will depend on the number of clients and the route taken based on the specifications of the chosen itinerary. We provide you with a fully trained and experienced English speaking driver/guide. But in case you need a special guide, ie translator for the deaf, other languages, we can arrange for you one but at an extra cost.
We highlighted some of the lodges we work with but this doesn't limite us to only that category mentioned. We arrange single rooms and twin / double bedded rooms. Additional rooms for children may be available with the payment of a supplement fee. All our rooms are plumbed in with both a bath room and toilet.
The Safari prices quoted are inclusive of all transportation as per the itinerary, park entrance fees, permits where applicable, game activities as mentioned per itinerary,driver’s allowances, and boat fees where applicable. These prices are negotiable and can be subjected to change considering the number of people in a group.
The rates are not inclusive of accommodation and meals while in Kampala / Entebbe, traveller’s insurance, flights, local departure taxes, visa fees, tips, sodas and alcoholic beverages, telephone calls, laundry and other personal expenses.